Frequently Asked Questions - This is a part of LC Service Policies

About Guests

Q1. I am currently 17.  Can I book a free guide?
A1. If you are under 20 years old, please find an adult person who is 20 years old or above to accompany you.
Q2. We are a group of seven people. Can we still request a guide?
A2. We are sorry but we cannot accept a tour request from a group with more than six persons. To maintain the safety of the guests and the quality of our volunteer guide service, we limit the number of guests in a group to no more than six.  Thank you for your understanding.
Q3. I’m a travel agent. Can I request a guide on behalf of my client?
A3. We can accept requests from travel agencies or for-profit organizations.  Please advise your client to send their guide request directly to Lingo Connector Community.

About Guide Services

Q4. How much does it cost to use this service?
A4. Our guide services are totally free of charge and no tips are necessary.  However, please be prepared to pay all the expenses of the guide during the tour, such as admission fees, restaurant meals, transportation fees, etc.
Q5.What language do guides speak?
A5. Currently, many of our members are English speaking guides. Also some of them are Spanish, Italian and French speaking guides. We have few numbers of Korean, Chinese, German, and Russian speaking guides. To make sure, just post your need on Lingo Connector Community.
Q6. For how many days can I request a guide? 
A6. You may request a guide(s) for as many days as you wish, but we can’t guarantee the availability of guides for all the dates that you have requested. 
Q7. Can I request a guide for weekdays?
A7. Yes, you can.  However, we would recommend you ask Lingo Connector Community a few days in advance so that our members can arrange their time to guide you.
Q8. What are the basic guide hours?
A8. Not really, but it seems to be easier around 9 or 10 am or after to 4 or 5 pm.  However, you can request a guide for a longer or shorter period.  When your guide is arranged, please discuss with him or her and agree to the time period of the tour.
If you request to start your tour early in the morning (for example, 7 am) or to last until late at night (for example, 11 pm), a guide may not become available.  Please keep in mind we are all volunteers and many of our members are employed.
Q9. When is the busiest time for Lingo Connector?
A9. The largest number of guide requests are during new year or public holiday. Many guides are not available during that time. 

Requests which we may not accept

Q10. Can I request a guide to pick me up at airport and take me to my hotel?
A10. We do not arrange a pick-up service at the airports. But if you are lucky, some guides can do it. To get luck you should let our members know beforehand and someone may help.
Q11. I’m traveling alone. Do you have any tours that I can join?
A11. We don’t provide predetermined group tours. But we can help.
Q12.  Can you recommend any accommodation?
A12. It is possible. Just ask our members or email us at [


Q13. When should I request a guide?
A13. Please post your request about four to one weeks before arriving in Vietnam.  It is much harder to get a guide if you make last-minute requests.
Q14.  I haven’t booked our accommodation yet.  Can I request a guide now?
A14.  Yes, work through Lingo Connector Community.
Q15. It seems my request didn’t go through. Is your system working correctly?
A15. Please try to book from another computer. In most cases, the problem is solved by using a different computer/device.
Q16.  How long do I need to wait before I am contacted by a guide?
A16. We cannot tell when your guide will be found.  In many cases, our guides make an appointment with the guest a couple of days beforehand.
Q17. I want to make sure my request was made.
A17.  Making sure you set up in advance arranged time, location and other things with your guides. In case, your guide cancel, feel free to let us know, you can pin you on the top of Lingo Connector Community Facebook group.
Q18. What if there is no guide available?
A18. We have more requests than we have available guides. Please understand that if you do not hear from a guide by two days prior to your requested tour date(s), it may mean that no guide is available for your tour. In that case, you will not be notified of the unavailability. But you can try with Lingo Connector Community. 
Q19. I want to change the date of my tour (or hotel, places to visit, etc.).
A19. If your guide was already assigned, please tell him or her the change directly by inbox.
Q20. I want to cancel my request
A20. If your guide was already assigned, please tell him or her of your cancellation directly by inbox.

If you have other concerns/questions, feel free to ask us at

Email: lingoconnector17@gmail.com

Our Facebook Page: https://www.facebook.com/VietnamFreeTourGuide/

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25/12 Cong Quynh Street, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City

0933 848 596



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